Assertiveness and Conflict Management Skills

Training Overview


Assertiveness plays a crucial and key role for cooperation at the corporate world. It is time people realize the importance and significance of assertion skills. It is the base for building leadership qualities. Assertiveness is the key to survive and succeed at the corporate world as it minimizes conflicts and maximizes productivity for better organizational excellence.


Therefore, in our assertive & conflict resolution skills course we introduce the importance of assertion and equip the participants with the tools, techniques and theories on how to put them into practical situations to become more assertive and resolve the conflicts.

We recommend our clients to take this course before management or leadership course if they see the need to become more assertive in their position. 

Course objectives

  • Introduction to general guidelines about assertiveness.

  • The meaning and importance of assertion.

  • What causes a lack of Assertiveness?

  • Introduction to assertiveness training process

  • Identify your rights, needs and wishes

  • What are conflicts and how do we identify them?

  • Different ways to manage conflict

  • Causes of conflict at work and socially

  • Stages in conflict

  • Introduction to problem solving and its’ processes

  • Conflict Management Techniques

  • Learning to say “No”

  • Introduction to problem solving and its’ processes


Course Benefits


After completing this training course, participants will learn how to:


  • Demonstrate and model assertive behavior for win-win outcome

  • Gain self awareness of your attitudes, behavior patterns and habits

  • Develop a positive, proactive response to difficult behaviors in others

  • Exhibit confidence in your ability to address challenging situations

  • Enhance your skill set using proven tools, tactics and techniques

  • Effectively handle conflict using a powerful conflict resolution method

  • Anticipate the causes of conflict and respond proactively

  • Use conflict management techniques in resolving situations

  • Create constructive outcomes and reach a final agreement


Ideal Attendees


Anybody interested in building effective and assertive communication and conflict management skills, including business, nonprofit, government and educational professionals, team and project leaders.



There is no prerequisites for this training.

Program Language




A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.



The content of sessions are modified according to the level of the attendees.