This course aims to allow us to deal with the conflicts we encounter at work and to provide us with an opportunity to explore strategies for dealing with difficult working relationships and ‘awkward’ colleagues. The way we deal with conflict is related to our behavioural and conflict style. We will explore our style and look at our conflict resolution strengths and weaknesses. The strategies will focus on building on these strengths and eliminating what weakness we find.
Participants will be:
equipped with tools for effectively managing real-world conflict situations.
able to understand where they are in a conflict.
In a better position to resolve conflicts peacefully and with more understanding and better connection.
Behaving assertively, rather than aggressively or passively.
What is our conflict style and how does it contribute to conflict resolution?
The reason and purpose of conflict
Your behavioral style.
Conflict and communication style.
What constitutes a conflict?
Levels of conflict and how to deal with them.
Working with difficult people
Turning crisis into argument
Changing argument into discussion
Dealing with blame
Creating win-win: achieving collaboration
This course is suitable for managers, professionals and staff at all levels who need to deal with conflict and behave assertively at work.
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.
The content of sessions are modified according to the level of the attendees.