Impeccable Customer Service

Training Overview

 

Did you know that the cost of gaining a new customer is six to seven times higher than retaining an existing customer? Customer is the king and resolving customer issues is the priority in top runner organization. In fact, based on experience organization know that great service is paramount, yet few have an action plan to build a serving culture within their company. This workshop is designed to create a serving culture within your organization and give your organization a competitive edge.  

 

Training Benefits

 

This workshop provides a systematic approach that enables your company to deliver an ideal service to its customers to retain them, and increase revenue.


Training Outline

 

·         The art of serving

·         How to build a culture of serving

·         How does an ideal service look like?

·         Responsiveness

·         Effective communications

 

Ideal Attendees

 

Service providers, business executives, mid/senior managers, entrepreneurs who deals with internal/external customers in a daily basis 


Prerequisites

not required

 

Program Language

English

 

Certificate

A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

 

Note

The content of sessions are modified according to the level of the attendees.