Program Content and Schedule

 

Personal Assessment Analysis (2 hours)

 

Module One – Critical Thinking (2 days)

• Recognize Critical Thinking and the value it adds to an organization.

• Understand the component of Critical Thinking

• Critical Thinking skills and techniques

• How to use Critical Thinking skills when making business decisions and taking action

• Define one's own critical thinking styles

• Distinguish between fact and opinion more readily

• Be more aware of critical thinking barriers & pitfalls

• Promote Critical Thinking as a valuable practice in a high performance workplace

• Apply Critical Thinking tools and techniques in Business Situations

 

Module Two – Effective Communication (2 days)

• How communication works

• Values in Communication

• Barriers in Communication

• Assertive Communication

• Verbal and non-verbal communication

• Communication tools and techniques

• Defining your communication style

• Overcoming cross-cultural barriers

 

Module Three – Your Role as a Leader (2 day)

• Values leadership

• Characteristics of effective leaders

• Leadership and management functions – distinction and overlap

• Key concepts of personal organization and self-management

• Time Management

• Presentation Skills

 

Module Four – Building Your Organizational Culture (2 day)

• Defining organizational culture and values

• Best Cultures

• Assessing your own organizational values

• Assessing your own organizational culture towards the idea culture

• How to develop the desired values and culture

 

Module Five – Leadership specific (2 days)

• Leadership Style – Situational Leadership

• Behavioral style and leadership

• Leading Teams

• Handling Difficult Behavior

• Dealing with Conflict

• Coaching

• Delegation – creating time to lead

• Goal setting – turning your vision into reality

• Motivation

• Giving and receiving feedback