Improving your soft skills part 2

Practice active listening skills. Listening requires focus and self-discipline. We listen for many different reasons: to understand instructions, to empathize with another individual, or to judge whether a plan is good or not. Regardless of the reason you are listening, there are several things to keep in mind. Paraphrase and ask questions to learn more about what someone is telling you. This demonstrates interest and focus. It also helps you understand the situation.Take notes when appropriate. This shows that the subject matter is important to you. Practice taking notes in team meetings or staff training sessions.Do not interrupt other people. Respect them by letting them finish saying what they are saying.Pay attention to the other person's body language. Observe their posture, tone of voice, eye contact (or lack thereof), gestures, and facial expressions.


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